Updated February 26, 2026
As a dental healthcare provider in London, Ontario we understand the sensitive nature of health information and are committed to maintaining the highest standards of privacy protection for our patients and website visitors.
Personal Health Information
When you visit our clinic or use our services, we may collect:
- Personal identification information (name, address, phone number, email address, date of birth)
- Insurance details
- Medical and dental history
- Treatment records and clinical notes
- Diagnostic images and test results
- Prescription and medication information
- Emergency contact information
Website Information
When you visit our website, we may collect:
- Contact form submissions (name, email, phone number, message content)
- Appointment request information
- Website usage data through cookies (as detailed in our Cookie Policy)
- IP address and browser information for security purposes
How We Use Your Information
We use your personal information for the following purposes:
- Healthcare Services
- Providing dental treatment and care
- Scheduling and managing appointments
- Maintaining accurate medical records
- Communicating about your treatment and care
- Following up on your recovery and post-operative care
- Processing insurance claims and billing
- Website and Communication
- Responding to your inquiries and contact form submissions
- Providing information about our services
- Improving our website functionality and user experience
- Ensuring website security and preventing fraud
- Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share your information only in the following limited circumstances:
- Healthcare Providers
- With referring dentists or specialists involved in your care (with your consent)
- With healthcare professionals within our clinic
- With laboratories or imaging facilities for diagnostic purposes
- When required by law or court order
- To comply with regulatory requirements from dental governing bodies
- In emergency situations to protect your health and safety
- Service Providers
- With insurance companies for claims processing (with your consent)
- With secure IT service providers who assist with our systems (under strict confidentiality agreements)
Data Security and Storage
We implement appropriate technical and organizational measures to protect your personal information:
- Secure storage of physical and electronic records
- Access controls limiting who can view your information
- Regular security assessments and updates
- Staff training on privacy and confidentiality requirements
- Secure disposal of records when no longer needed
Your health records are retained in accordance with professional standards and regulatory requirements, typically for a minimum of 10 years after your last visit or until age of majority plus 10 years for pediatric patients.
Website Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookie Policy. You can control cookie settings through your browser preferences.
Your Privacy Rights
Under Canadian privacy law, you have the right to:
- Access your personal information in our possession
- Request correction of inaccurate information
- Withdraw consent for certain uses of your information (where applicable)
- File a complaint about our privacy practices
- Receive information about our privacy policies and practices
Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and healthcare resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
We provide pediatric dental services and understand the importance of protecting children’s privacy. For patients under 18 years of age, we obtain consent from parents or guardians before collecting or using personal information, except in emergency situations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website and indicate the date of the last revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy, wish to access your personal information, or want to file a privacy complaint, please contact us.
Unit 2-3, 2454 Main Street,
PO Box 32
London, ON N6P 1P9
[email protected]